FAQ

How Can I Place Orders?

Shop Online 24/7

By phone: 289-252-2122

By email: info@bestwishesinabasket.com

You can also find us on Facebook & Instagram!

Please note: If your order is time sensitive, please give us a call to ensure timely handling of your order.

Can I Include Custom Products?

If you have custom products such as company logoed mugs or a special meaningful item that you’d like to include in any gift arrangement, please feel free to drop it by the shop prior to our completion of your order. We’ll gladly include your special item in our gift arrangement. However, please note that we do not accept responsibility in any way for any items you provide to us for inclusion in a gift arrangement. We also reserve the right to refuse any items we deem inappropriate for any reason.

Do You Have A Substitution Policy?

Occasionally, due to product availability, substitutions may be necessary. All substitutions will be with product of equal or greater value. During busy holiday seasons, please be sure to order early.

In What Currency Are Your Prices?

All pricing on this website is in Canadian funds. Pricing is subject to change without notice.

What is Your Return Policy?

If any gift item or floral product arrives damaged or broken, we will be more than happy to replace the damaged or broken item. Please call our store directly within 24 hours of receipt of damaged or broken item to arrange for its replacement. Broken or damaged product must be returned to our shop by the recipient or purchaser for replacement or refund. Due to health and safety concerns, we do not accept returns or exchanges on any food products, bath products or opened items unless defective or damaged on receipt. Recipients may exchange unopened, non-perishable, non-food, non-bath products, however, refunds will only be issued to the purchaser and only for irreplacable, damaged goods. Shipping and/or delivery charges are non-refundable.